HAVE QUESTIONS ABOUT OUR MILEAGE LOGBOOK SYSTEM AND BUSINESS SOLUTION ?

FREQUENTLY ASKED QUESTIONS

ODO50-BLE – NONE OF MY TRIPS ARE SHOWING UP IN MY ACCOUNT. WHAT DO I DO ?

  • There could be several reasons for this. Refer to the Quick Guide to troubleshoot.

FORGOT YOUR PASSWORD ?

  • To reset your password, log in to the client portal. Once logged in, click on ”“Forgot your password?” Enter the email address you provided when you opened your ODOTRACK account and click on “Reset.” You will receive an email containing a link to reset your password. Click on the link and enter your information.

    A quick guide is available in the “Technical Support” section. Click here to access it directly.

HOW DO I CHANGE A VEHICLE IN MY ACCOUNT ?

  • Consult the detailed steps to follow here.

CAN I ONLY USE THE ACCESSORIES PROVIDED BY ODOTRACK ?

  • Yes, you must only use the accessories included with your device to keep it working properly and to avoid damaging both the device and your vehicle’s battery. Did you know that more than 25% of the devices that had to be replaced due to a malfunction or failure were returned with accessories other than those provided by ODOTRACK ?

THE ODOTRACK APPLICATION WON’T OPEN ! WHAT DO I DO ?

  • If you are having trouble opening the ODOTRACK application in Internet Explorer, try the following:

    • Try using another browser, such as Google Chrome, Firefox or Safari.
    • Clear your computer’s cache or restart it.

    To clear the cache, click here.

HOW DO I UPDATE THE ODOMETER IN MY ODOTRACK ACCOUNT ?

  • You can update the odometer in the “Vehicles” module, in the “Odometer” tab. It is strongly recommended that you do an update when you create your account, as well as at the beginning or end of every fiscal year. For the complete steps to follow, go to the “Technical Support” section to view or download the quick guide. Click here to access it directly.

EXPENSES

  • Consult the detailed procedure by clicking here.

CHANGING THE CREDIT CARD ON FILE

CAN’T FIND THE ANSWER TO YOUR QUESTION ?

Our customer service department will be glad to answer any questions you may have. Contact us by email or phone.

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